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{July 16, 2008}   Auto Insurance, Policy Assets, and Customer Assistance

One morning a friend of mine was running late for class at school. His wife was
throwing together some kind of breakfast while he gathered his laptop, notebook,
and picked out the books he was going to need for school that day. He zipped up
his pack and ran outside to warm the car up. Except, there was no car. It had been
stolen. My friend ran into one disappointment after another that week as he first
found the insurance company wouldn’t pay for a rental, then that the damage the
thief did to the car would only be covered up to the deductible and that somehow
he was going to have to come up with the 500 dollars before the car could be fixed.

He had supposed he had done due diligence by going to one of those car insurance quotes sites and finding
the lowest priced quote. He had thought by getting cheap car insurance he had beat
the system somehow. In reality, his cheap car insurance turned out to be crappy car
insurance. His problem stemmed from a lack of information about his car insurance.

Before you buy your next auto insurance policy be sure you know all of the facts
about the company’s service policies. Cheap car insurance is only cheap if the
product is as good as the more expensive car insurance. A good place to start is
with a free car insurance quote, however obtaining an auto insurance quote is not
going to be enough unless you know what kind of service you expect and whether
or not the company quoted will provide it. The two A’s will keep you straight. They
are, Assets and Assistance.

Assets
You want to make certain that your car insurance quote includes every asset you
could want or need in an emergency. When you are high and dry without a car, will
your insurance cover your transportation needs? Check to make certain that the
company you are buying car insurance from will provide you with an auto rental if
something goes wrong. If your car is stolen–as my friend’s was– undrivable, or in
the car repair shop for a few days you want to make certain that a car will be
available to you. If not, you will be forced to call your in-laws and give them one
more reason why you aren’t good enough for their daughter. Check that you have
road-side assistance, some variation on lock-out service, and towing service
provided by some insurance company. Remember the car insurance quote is only
low if the car insurance product is good.

Assistance
Find out what the auto insurance company’s customer service is like before you buy
from them. How do you find out something like that? First, there is no way to know
for certain what type of people you will end up dealing with, but there are ways to
know the probability of having a good experience. First, there is the low tech way of
asking your family and friends what their experiences have been. The lemon auto
insurance companies will immediately pop up in a network search of that kind, but
let’s say that you are a hermit and have no family or friends, or like one friend of
mine, your family is all from the catskill mountains without cars or running water. If
that is the case then you will need to try the high tech method: use the internet. One
way is to make use of the Better Business Bureau’s search engine. At www.betterbusinessbureau.org you can find if
any complaints have been registered against the auto insurance company in
question and whether or not the company has resolved those complaints. I have
checked the auto insurance companies that have treated my family poorly and they
all seem to have a complaint–not made by me–against their name.

Another way to check the customer service of a company is to find a claims
telephone number on their website and call it up. If their claims people are nice to
you, the likelihood of the customer service being a positive team has just raised.
After you have assessed the courtesy level of the auto insurance company’s service
department, then politely thank them for their time and hang up. No explanation
necessary, they will just move on to their next call without giving you another
thought. This technique is based on the theory that there are two kinds of
companies: the ones who stock their sales teams with friendly people and put all the
low-paid mean folks in their claims departments and the ones who stock both with
friendly, professionals. Usually, this simple test will tell you the type of company
with which you are dealing.

If the quoted auto insurance policy has both the assets you desire and a high quality
of customer service, then the quote is a true quote. Remember if you think you
might end up actually using the car insurance–which we should all assume we
will–then check these two things before running after the apparently low
premiums.

Kinney Dancair is a writer with interests in finance, real estate, and business. Find
free quotes at: http://www.1carinsurance.org



{May 18, 2008}   Tips for Selling Life Insurance: Q&A Tactics

The insurance agent shakes hands with the potential client, sits
down, smiles and says, “I have a product here that I believe to
be the best life insurance package I have ever seen. In all of
my years in the insurance business, I have never been so
impressed with a product. I’d like to tell you all about it.”

The salesman knows the ins and outs of his offering and no one
who listened in on his sales pitch could doubt his love and
support of the insurance product for even a split-second. What
happens when he concludes his impassioned pitch? More often than
not, nothing happens. No policy is written. No sale is made.

In the office across the street, an agent meets with potential
client. After pleasantries are explained, he asks “So, what do
you want from all of this? What are the things you’d like life
insurance to accomplish for you? He listens attentively to the
prospect’s answers, asking follow-up questions for clarification
and to elicit more information to help him understand the
prospect’s needs and wants.

As the conversation progresses, the agent gets to know his
potential client better. He is able to establish a rapport with
the person and can determine what might be appealing. The agent,
who has been noting fact after fact during the interview, is
able to then explain exactly what can be done to best meet the
needs of the prospect. Yes, he pitches his life insurance
product, but he does so based upon the expressed interests and
concerns of the potential client. What happens when he finishes?
More often than not, a new policy is written. A sale is made and
agent will find himself with yet another commission.

These two examples reveal the power of using a “question and
answer” (Q&A) approach to selling life insurance. Those who sell
life insurance using methods rich in listening and questioning
invariably outperform agents whose focus in on their own
opinions and expertise. In addition to helping to establish
great agent-client rapport, Q&A tactics are a powerful strategy
for selling life insurance for two reasons.

Initially, it keeps the focus on the one thing that must always
be front and center in any sales situation: the buyer. Instead
of creating a product focus, the Q&A methods allow those selling
life insurance to keep the meeting’s attention directed to the
buyer. People, by nature, consider themselves and their
interests of paramount importance. This method allows the
insurance agent to make sure the meeting unfolds in a manner
that will interest and motivate a potential buyer.

Secondly, the technique provides the seller with a great deal of
valuable information. Those selling life insurance with Q&A
techniques find themselves armed with client-specific responses
to frequent purchase objections. They are also able to better
explain the policy and its advantages in ways that are
meaningful to the prospective client. An insurance agent can
also make sure they are offering a product that truly meets the
unique needs of the prospect.

Even the most well delivered product-centered sales pitch can
fall on deaf ears. Prospects long to be at the forefront and are
far more likely to be motivated to purchase life insurance if
the agent focuses attention on their specific needs. Methods
that make use of significant Q&A to sell life insurance put
clients on center stage and motivate them to purchase policies.



{May 10, 2008}   Acquire a Business Public Insurance Quote and Save Cash & Resources

Loads of types of businesses, including grocers, will probably wish to consider thinking of securing public liability insurance. A corporation should want this kind of protective insurance to cover a multitude of scenarios such as a client tripping over a dodgy carpet flooring on your property. Public business liability insurance might well cover all legal monies and compensation rewarded to a member of the public that has received a broken ankle or damage resulted by you or the business. Get a quote for Commercial Vehicle Insurance from Insured Risks.

Small businesses who decide to obtain a public liability insurance policy should review the T’s & C’s as innumerable can often void your insurance claim if there are certain conditions. The choicest thing to do is to talk with your insurance consultant the policy in greater detail.

The insurance corporation are a wonderful firm that make available public liability insurance at wonderful prices. Having public liability insurance is not a legal necessity for all organisations, yet various public sector businesses might require you have insurance in order to make available your services to them. Insured Risks provide protective insurance levels of up to 3.5 millions pounds, and is perfect for start up businesses such as decorators, or possibly large enterprises such as marketing agencies,

Public liability insurance might well help to eradicate risk if you are running a money making business. The law does say that if you cause harm to someone else or their home then you will probably have to pay the cost of damage. Public liability might protect the organization from going down the drains if the worst happen.




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